e28 Privacy Policy
e28bet.mom places the highest importance on protecting the personal information of its users. This policy describes what information we collect, how it is used, and what steps are taken to protect your privacy.
Introduction and Scope
e28bet.mom (referred to here as "e28", "we", or "our") operates an online gaming and betting platform for users in Bangladesh. This privacy policy explains what personal information we collect when you use our website, mobile application, and related services, how that information is processed, and in what circumstances it may be shared with third parties.
By using any e28 service, you agree to the terms of this privacy policy. We recommend reading our Terms and Conditions, as they set out the full terms governing use of the platform. This policy applies only to our own platform — we are not responsible for third-party websites or services.
What Information We Collect
2.1 Information Collected at Registration
When you create an account at e28, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (to verify age — our platform is for users aged 21+ only)
- Mobile number (linked to your bKash, Nagad, or Rocket account)
- Email address
- Preferred username and password
2.2 Transaction Information
For deposits, withdrawals, and other financial transactions, we record the mobile banking reference number, transaction amount, date and time, and payment method type (bKash, Nagad, or Rocket). Full payment account numbers are not stored on our servers.
2.3 Automatically Collected Information
Some information is collected automatically while you use the platform:
- IP address and device type
- Browser version and operating system
- Session duration and pages visited
- Data from cookies and similar tracking technologies
- Gaming activity logs (bet amounts, win/loss records)
2.4 Customer Service Communications
When you contact us via live chat or email, the details of that conversation are stored. This is used to improve service quality and resolve disputes.
Purpose of Using Information
e28 uses the information collected for the following purposes:
- Account management: For registration, login verification, and account security.
- Processing financial transactions: To receive deposits and process withdrawals.
- Age and identity verification: To enforce the 21+ age requirement and prevent fraud.
- Personalised experience: To show relevant offers and content based on your preferences and activity.
- Bonus and reward processing: To determine eligibility for welcome bonuses, reload rewards, and other promotions.
- Security and compliance: To detect irregular activity and maintain platform security.
- Customer support: To resolve your questions and complaints.
- Service improvement: To improve platform functionality and user experience.
How We Protect Your Information
e28 applies industry-standard security measures to protect your personal information. All data transfers are encrypted using SSL (Secure Socket Layer) technology. Our servers are maintained in secure data centres and only authorised staff can access the data.
Passwords are stored in hashed form — no staff member can see your actual password. If a suspicious login attempt is detected, OTP verification or an account lock is activated. We conduct regular security audits to identify and address potential vulnerabilities in a timely manner.
Please note — no method on the internet is completely secure. If you believe your account security has been compromised, contact us immediately and change your password.
Sharing Information with Third Parties
e28 does not sell or rent your personal information. However, information may be shared with third parties in specific circumstances:
5.1 Payment Processors
Information necessary to carry out financial transactions via bKash, Nagad, and Rocket is shared with the respective mobile banking service providers.
5.2 Technology and Service Providers
Certain trusted technology partners work to operate our platform — such as game software providers and cloud service providers. They can only access information needed to perform their services and are contractually bound to maintain confidentiality.
5.3 Legal Obligations
We may be legally required to provide information in response to a legal order, court directive, or legitimate request from a government authority. Information may also be shared with law enforcement agencies when needed to investigate fraud, scams, or other criminal activity.
Cookie Policy
The e28bet.mom website uses cookies. Cookies are small text files stored in your browser. We use the following types of cookies:
- Essential cookies: Required to maintain login sessions and for the core functionality of the platform.
- Functional cookies: To remember your preferred language, display settings, and similar preferences.
- Analytics cookies: Collect anonymous data to understand how the site is used and to improve the service.
You can disable cookies in your browser settings, but doing so may limit some platform functionality.
Data Retention Period
e28 retains your personal information for as long as necessary. For active accounts, information is kept for the entire period the account remains open. Even after an account is closed, certain information may be retained for a set period for legal, regulatory, or security reasons. Financial transaction records are generally kept for an extended period.
Once the need to retain data has ended, it is securely deleted or permanently anonymised.
Your Rights
You have the following rights regarding your personal information:
- Access: You may request to know what information we hold about you.
- Correction: You may ask us to correct inaccurate or incomplete information.
- Deletion request: In certain circumstances you may request that your information be deleted, though this may not be possible where legal or security obligations apply.
- Objection to processing: You may object to the processing of your information for specific purposes.
- Portability: You may request your information in a structured, easily readable format.
To exercise these rights, contact our customer support team via live chat or email. We always provide assistance in both Bengali and English.
Protection of Minors
e28 services are strictly for persons aged 21 and above. We do not knowingly collect any information from minors. Age is verified at registration and additional proof may be requested in cases of doubt. If we become aware that a minor has created an account, that account will be closed immediately and the related information deleted. For more information on responsible gaming, please read our Responsible Gaming Policy.
Policy Changes and Contact
e28 reserves the right to update this privacy policy from time to time. Registered users will be informed of significant changes via their registered email or a platform notification. Continued use of the platform after changes have been made will be taken as acceptance of the updated policy.
If you have any questions or concerns about this policy, contact us via our 24/7 live chat or by email: [email protected]
For full site information and answers to common questions, visit our FAQ section — there you will find answers to common questions about accounts, payments, and privacy.